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Pipe dripped again following day and he came buy as well as fixed it once again. By this time the tiles where coming up as well as carpet was wrecked.




We have called as well as left messages several times and also no one returns our calls to let us know what is going on. Many calls over three months and no return calls.

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They left a mess in the driveway, basement and also one person vomited in front backyard. Broke toilet as well as it dripped in cellar after salesperson stated they would need to eliminate it.


After repeated conversations and also them disappointing up we told them to take care of the leaky home window. Again was informed they don't do home windows as well as were told the home window needs to be replaced. Preferred End result, Billing adjustment, We talked to the consumer on October 5th and all problems have actually been settled with the exception of the window.

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(The consumer indicated he/she DID NOT accept the response from business.) Safestep never ever accepted fix trouble. I was informed to get price quote and after that they would certainly choose if the home window repair service or replacement would certainly be covered. He (James) would need to take it to his superiors to see if it would certainly be approved.


09/23/2021On Aug 3, 2021 I offered a $2000 deposit to acquire a walk in bathtub. It was going to be financed and also scheduled for mount in Sept 15,2021. My financing never ever got authorized and I have been calling to get my down payment returned. This week I have left messages to both the firm and my salesperson to examine the status of my return.

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The reimbursement was refined right into accounts payable that day. I should not have to call all the numbers I can discover to get my refund. It is a real hassle to hold up another company that is providing the same solution to wait till I obtain my cash back.

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When I attempted to make use of the tub, the circuit breaker kept stumbling. On Jan 21, 2021, I attempted to use the tub.




I informed her that a person had already come out and was caring for it. (continued) Preferred End result, I want this bathtub out of my residence, my total refunded, $2,500 for the upgraded hot water heater that, I am creating to reply to Ms. ***'s problem. Initially, I wish to excuse the concerns she has actually had with her walk-in bathtub.

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We have actually called Ms - Walk-In Tubs Charleston,. *** and also we are going to change her present walk-in tub with a brand-new walk-in tub of the very same model as well as dimension with the same service warranty. Once the brand-new walk-in bathtub is installed as well as she is totally satisfied with the bathtub and also the installation, we will certainly resolve the hassle she has actually experienced during the period where she was unable to utilize her walk-in bathtub.


We are not able to read the attachment filed by Ms. ***. *** File Connected *** This is an extension of my click here for more info previous problem that was not resolved to meet my complete satisfaction.

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Brian ******* called and also said he wishes to get me an entirely brand-new tub. I asked him what kind of payment I would enter enhancement to a brand-new tub. Each time I see this website asked him, he would certainly state, we will have to wait to see what prices are entailed with the brand-new bathtub.


Saturday, June 26, my new bathtub was finally set up. Obtained in touch with Brian M ***** on July 9. After the new bathtub was mounted, he stated it ran out his hands and one more division would be taking care of the financial resources. Every single time I called him, he would state he would certainly call me back in ten mins.

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On July 13, I had a missed out on phone call from someone from money. When I ultimately got him, he began out stating they typically pay $100 a month but given that it had been six months, he would certainly give me $200 a month.


He stated, well I could have obtained you this hyperlink a booster. He said he would certainly give me an extra $1,000 off because of the water heating system.